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A. Terms and conditions of use of MedPlanner 

(MedPlanner Sdn Bhd 201701038564 (1252735-W), incorporated in Malaysia, 2017)


Effective date: 1 April 2024




Welcome to MedPlanner app, a clinical messaging application designed for use by clinicians and health organizations. The app facilitates secure communication and collaboration, aiming to enhance healthcare delivery.


Acceptance of Terms


By accessing or using MedPlanner app, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of the terms, you may not access the service.




The app is intended for use by licensed clinicians and authorized health organizations in Malaysia. Users must ensure they adhere to all applicable laws and regulations, including but not limited to the Malaysian Personal Data Protection Act (PDPA) 2010 and the Medical Act 1971.


Privacy and Data Protection


MedPlanner is committed to protecting the privacy and security of all users. The app complies with the PDPA 2010 in relation to the collection, use, and disclosure of personal data.

  • Data Usage: Personal data collected by MedPlanner will only be used for the purpose of providing and improving the service.

  • Data Security: We implement a variety of security measures to maintain the safety of your personal information.

  • Disclosure: MedPlanner will not share your personal information with third parties except as required by law or with your explicit consent.


User Responsibilities


  • Compliance: Users must comply with all relevant laws, regulations, and guidelines related to their duty in providing care to patients, the organisations they work for and the use of clinical messaging applications in Malaysia.

  • Content: Users are responsible for the content of their communications and must ensure that all content is accurate, not misleading, and complies with patient confidentiality obligations.

  • Security: Users must maintain the confidentiality of their account information and are responsible for all activities under their account.



Intellectual Property


The app and its original content, features, and functionality are and will remain the exclusive property of MedPlanner and its licensors.



Limitation of Liability


MedPlanner is not liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use the service.


Changes to Terms


MedPlanner reserves the right to modify or replace these Terms at any time. By continuing to access or use our service after revisions become effective, you agree to be bound by the revised terms.


Governing Law


These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.


Contact Us

For any questions about these Terms, please contact us at

End of document

B. Patient data protection policy 

(MedPlanner Sdn Bhd 201701038564 (1252735-W), incorporated in Malaysia, 2017)


Effective date: 1 April 2024




This Patient Data Protection Policy outlines our commitment and responsibility towards the protection of patient data which are generated by our users when using MedPlanner app operating in Malaysia. It is designed to ensure compliance with the Personal Data Protection Act (PDPA) 2010 and other relevant Malaysian healthcare regulations.


In addition, users of MedPlanner app are responsible for ensuring that they have the necessary consent from patients or their organisations to use MedPlanner app as part of their duty or clinical care to patients as an individual or on behalf of the organisations.




This policy applies to all MedPlanner app users, our employees, contractors, and third-party service providers of MedPlanner who may have access to patient data.




  1. Compliance: To comply with the PDPA 2010 and other applicable laws and regulations in Malaysia concerning patient data protection.

  2. Confidentiality: To maintain the confidentiality of patient data at all times.

  3. Integrity: To ensure the accuracy and integrity of patient data.

  4. Access: To regulate access to patient data to authorized individuals only.




  • Patient Data: Any information relating to an identified or identifiable individual whose data have been uploaded by MedPlanner’s users.

  • Sensitive Personal Data: Includes but is not limited to medical histories, treatment records, and any other information deemed sensitive under the PDPA 2010.




  1. Lawfulness, Fairness, and Transparency: Patient data shall be processed lawfully, fairly, and in a transparent manner.

  2. Purpose Limitation: Patient data shall be collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.

  3. Data Minimization: The collection of patient data shall be limited to what is necessary in relation to the purposes for which they are processed.

  4. Accuracy: Patient data shall be accurate and, where necessary, kept up to date.

  5. Storage Limitation: Patient data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.

  6. Integrity and Confidentiality: Patient data shall be processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.



Data Collection and Use


  • Identifiable patient data will only be collected with the patient's consent by  MedPlanner app users and for the purpose of providing medical care and services.

  • Sensitive personal data shall be handled with additional care and only shared with parties involved in the patient's treatment or care, or as required by law.


Data Access and Disclosure


  • Access to patient data is restricted to authorized personnel who have a legitimate need to access the information for the purpose of providing healthcare services.

  • Any disclosure of patient data to third parties not involved in the patient's care will require explicit consent from the patient, except where required by law.


Data Security


  • MedPlanner will implement and maintain where appropriate, technical and organizational measures to protect patient data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.


Rights of the Data Subject


  • Patients have the right to access their data, request corrections to any inaccuracies, and object to the processing of their data in certain circumstances.


Policy Review and Updates


  • This policy will be reviewed regularly and updated as necessary to ensure compliance with the law and best practices in patient data protection.


Contact Information


For any inquiries or complaints regarding patient data protection, please contact us at

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C. Privacy policy 

(MedPlanner Sdn Bhd 201701038564 (1252735-W), incorporated in Malaysia, 2017)


Effective Date: 1 April 2024




MedPlanner ("we," "us," or "our") respects the privacy of its users ("you" or "your") and the patients’ information used by its users. MedPlanner is committed to protecting the personal and health information you share with us through the use of our clinical messaging app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, designed for clinicians and health organizations in Malaysia.


Information We Collect


  • Personal Information: Includes your name, contact details, professional credentials, and any other information you provide during registration or use of the app.

  • Patient Information: Any patient-related data shared within the app for clinical purposes, including but not limited to medical history, treatment plans, and personal health information (PHI).


Use of Information


The information we collect is used to:

  • Provide, operate, and maintain our app

  • Improve, personalize, and expand our app

  • Understand and analyze how you use our app

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the app, and for marketing and promotional purposes

  • Process your transactions

  • Send you emails


Sharing of Information


We may share the information we collect in the following situations:

  • Legal Requirements: If required by law, we may disclose your information to law enforcement, government officials, or other third parties.

  • Consent: We may share information with your consent or at your direction.

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our app, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Data Protection


We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal and patient information stored on our app and servers.


Data Retention


We will retain your personal and patient information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.


Your Rights


Under the PDPA 2010, you have rights regarding your personal data, including the right to access, correct, and in some cases, delete your data. To exercise these rights, please contact us.


Changes to This Privacy Policy


We reserve the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.


Contact Us


If you have any questions about this Privacy Policy, please contact us at

End of document

D. Cookie policy 

(MedPlanner Sdn Bhd 201701038564 (1252735-W), incorporated in Malaysia, 2017)


Effective Date: 1 April 2024




MedPlanner app ("we", "us", or "our") uses cookies and similar technologies on our mobile application to enhance your experience, improve our service, and protect your data, including any patient information you handle through our app. This Cookie Policy explains how and why cookies are used by MedPlanner and how you, as a user, can manage your cookie preferences.


What are Cookies?


Cookies are small text files stored on your device (smartphone, tablet, computer) by apps and websites you visit. They are widely used to make apps work more efficiently, as well as to provide information to the owners of the site or app.


How We Use Cookies


Essential Cookies


These are necessary for the operation of our app. They include, for example, cookies that enable you to log into secure areas.


Performance Cookies


These allow us to recognize and count the number of users and to see how users move around our app when they are using it. This helps us to improve the way our app works, for example, by ensuring that users find what they are looking for easily.


Functionality Cookies


These are used to recognize you when you return to our app. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).


Analytics and Customization Cookies


These cookies collect information about how you use the app, such as which pages you visit most often and if you receive error messages from certain pages. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in.


Security Cookies


These cookies help us to enable and support our security features, and to help us detect malicious activity and violations of our User Agreement.


Third-Party Cookies


In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the app, deliver advertisements on and through the app, and so on.


How to Manage Cookies


You can manage cookies through your device settings or by configuring your preferences within the app. Please note that if you choose to disable cookies, it may limit your use of certain features or functions on our app.


Protection of Patient Data


We prioritize the protection of patient data. Any patient information processed by our app is handled in strict compliance with the PDPA 2010 and applicable healthcare regulations. Cookies and similar technologies are not used to collect or store sensitive patient information without consent obtained by users of MedPlanner app as written in our Terms and Conditions of Use of MedPlanner app.


Changes to Our Cookie Policy


We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top.


Contact Us


If you have any questions about our use of cookies or other technologies, please contact 

us at:


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