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MEDPLANNER CLINICAL MESSAGING APP – TERMS OF USE

 

Last Updated: 16 September 2024

 

These Terms of Use govern the use of the MedPlanner clinical messaging app (“App”) for all users in Malaysia, Indonesia, Singapore, and the United Kingdom. By accessing or using the App, you agree to comply with and be bound by these Terms of Use.

 

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE APP. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.

 

1. Introduction

 

MedPlanner Sdn Bhd (“MedPlanner”, “we”, “us”, or “our”) operates the MedPlanner clinical messaging app, which is a secure communication platform designed for healthcare professionals to exchange information related to patient care. This platform is designed to comply with the applicable laws and regulations regarding data protection and healthcare communication in Malaysia, Indonesia, Singapore, and the United Kingdom.

 

2. Eligibility

 

The App is intended for use by licensed healthcare professionals in the jurisdictions mentioned. By using the App, you represent and warrant that:

 

•    You are a licensed healthcare professional in your country of residence.

•    You have the authority to agree to these Terms on behalf of your employer or institution.

•    You comply with all applicable laws and regulations, including privacy and healthcare regulations in your jurisdiction.

 

3. Data Privacy and Security

 

MedPlanner is committed to protecting the privacy and security of your data. Our data privacy practices are in accordance with the respective data protection regulations in the regions we operate, including but not limited to:

 

•    Malaysia: The Personal Data Protection Act 2010 (PDPA)

•    Indonesia: The Law on Electronic Information and Transactions (EIT Law) and its amendments.

•    Singapore: The Personal Data Protection Act 2012 (PDPA)

•    United Kingdom: The General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

 

Personal Health Data

 

By using the App to exchange personal health data, you acknowledge that it is your responsibility to ensure that you have obtained all necessary patient consents required under the applicable laws in your jurisdiction.

 

Encryption and Security Measures

 

We use end-to-end encryption to secure all communications through the App. However, users are responsible for maintaining the security of their devices and access credentials to the App.

 

4. User Conduct

 

You agree to use the App only for lawful purposes and in accordance with these Terms. Specifically, you agree that you will not:

 

•    Share patient information without obtaining the necessary consents as required by law.

•    Use the App to transmit or share harmful, unlawful, or discriminatory content.

•    Attempt to access or interfere with other users’ data or use the App in any manner that could damage or impair the service.

 

5. Compliance with Healthcare Laws

 

As a user of the App, you must comply with healthcare laws and regulations relevant to the jurisdiction in which you practice, including but not limited to:

 

•    Malaysia: The Private Healthcare Facilities and Services Act 1998 and the guidelines set by the Ministry of Health.

•    Indonesia: The Medical Practice Law, which governs healthcare practices and patient confidentiality.

•    Singapore: The Healthcare Services Act 2020, which sets out rules on healthcare service delivery and patient privacy.

•    United Kingdom: The National Health Service (NHS) Guidelines on patient confidentiality and data security.

 

6. Disclaimer of Warranties

 

The App is provided on an “as-is” basis. MedPlanner does not guarantee that the App will be error-free or that access to the App will be uninterrupted. MedPlanner disclaims any and all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

 

7. Limitation of Liability

 

To the maximum extent permitted by law, MedPlanner shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:

 

•    Your use or inability to use the App.

•    Unauthorized access to your data due to your failure to secure your access credentials.

•    Loss or corruption of data.

 

In jurisdictions where limitations on liability are not permitted, MedPlanner’s liability shall be limited to the maximum extent allowed by the applicable laws.

 

8. Governing Law

 

These Terms of Use are governed by and construed in accordance with the laws of the country in which you reside.

 

•    Malaysia: The laws of Malaysia apply to users residing in Malaysia.

•    Indonesia: The laws of Indonesia apply to users residing in Indonesia.

•    Singapore: The laws of Singapore apply to users residing in Singapore.

•    United Kingdom: The laws of England and Wales apply to users residing in the United Kingdom.

 

9. Termination

 

MedPlanner reserves the right to suspend or terminate your access to the App at any time, without notice, for any violation of these Terms or if required by applicable law.

 

10. Intellectual Property

 

MedPlanner owns all intellectual property rights in the App, including but not limited to its design, features, and functionality. You may not copy, modify, distribute, or create derivative works from any part of the App.

 

11. Updates to Terms

 

We may update these Terms from time to time to reflect changes in the law, our practices, or the App’s functionality. We will notify you of any significant changes, and your continued use of the App following such notification constitutes your acceptance of the updated Terms.

 

12. Contact Us

 

If you have any questions or concerns regarding these Terms or the use of the App, please contact us at:

 

MedPlanner Sdn Bhd

Email: contact@medplanner.io

https://www.medplanner.io

 

By clicking “I agree” or by using the MedPlanner clinical messaging app, you agree to these Terms ofUse.

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