MEDPLANNER CLINICAL MESSAGING APP – COOKIE POLICY
Last Updated: 16 September 2024
MedPlanner Sdn Bhd (“MedPlanner”, “we”, “us”, or “our”) uses cookies and similar technologies on the MedPlanner clinical messaging app (“App”) and its associated website. This Cookie Policy explains how we use cookies, your choices regarding cookies, and how these technologies function in compliance with the applicable laws in Malaysia, Indonesia, Singapore, and the United Kingdom.
By using our App and website, you agree to the use of cookies in accordance with this policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website or use the App. Cookies help us to recognize your device, understand how you interact with our services, and improve your overall experience. Cookies can be categorized as session cookies (which are deleted when you close your browser) or persistent cookies (which remain on your device for a specified period or until deleted).
2. Types of Cookies We Use
a. Essential Cookies
These cookies are necessary for the App and website to function properly. Without these cookies, certain features of the App, such as secure messaging, cannot operate. These cookies do not require consent under most data protection laws.
b. Performance Cookies
Performance cookies help us to understand how users interact with the App and website by collecting anonymous usage data. This information helps us improve the functionality and performance of the App.
c. Functional Cookies
Functional cookies allow us to remember your preferences and customize your experience on the App. These cookies help retain information such as language settings and login details.
d. Analytics Cookies
We use analytics cookies to collect data about how users engage with our services. This data is anonymous and helps us improve our App and website. Examples include cookies used by tools such as Google Analytics.
e. Advertising and Targeting Cookies
While the MedPlanner App does not engage in direct advertising, these cookies may be used on the website to provide relevant advertising content to users or track the effectiveness of marketing campaigns.
3. Cookies and Jurisdictional Compliance
We ensure that our use of cookies complies with the respective data protection and electronic communication regulations in the countries where we operate:
Malaysia
Under the Personal Data Protection Act 2010 (PDPA), cookies that collect personal data must only be used with the user’s consent. We provide transparent information about the cookies we use and obtain consent where necessary.
Indonesia
In compliance with Law No. 11 of 2008 on Electronic Information and Transactions (EIT Law), we ensure that any cookies used for tracking or storing personal data are disclosed to users, and consent is obtained before cookies are placed on their devices.
Singapore
The Personal Data Protection Act 2012 (PDPA) requires clear notice and consent before placing cookies on users’ devices. We ensure that users are informed about the use of cookies and that consent is obtained when necessary.
United Kingdom
Under the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, we provide users with clear information about the cookies we use and seek their consent before placing non-essential cookies. Essential cookies, which are necessary for the operation of the App and website, do not require consent.
4. How We Use Cookies
We use cookies for the following purposes:
• To operate and secure the App: Essential cookies are used to ensure the functionality and security of the App.
• To improve user experience: Functional cookies help personalize your experience by remembering your preferences and settings.
• To analyze performance: Performance and analytics cookies help us monitor how the App is being used so we can improve functionality and user experience.
• To comply with legal requirements: Cookies help us ensure compliance with applicable laws and regulations.
5. Third-Party Cookies
We may also allow certain third-party service providers, such as Google Analytics, to place cookies on your device through the App or website. These third-party cookies help us understand usage patterns and improve our services.
We do not have control over third-party cookies. For more information on how third parties use cookies, please refer to their respective privacy and cookie policies.
6. Managing Cookies
You have the option to manage or disable cookies through your browser settings. You can configure your browser to block or delete cookies, or to notify you when cookies are being set. Please note that disabling certain cookies may affect the functionality of the App or website, and some features may not work as intended.
How to Manage Cookies:
• For Google Chrome: Go to “Settings” > “Privacy and Security” > “Cookies and other site data.”
• For Mozilla Firefox: Go to “Options” > “Privacy & Security” > “Cookies and Site Data.”
• For Safari: Go to “Preferences” > “Privacy” > “Manage Website Data.”
• For Microsoft Edge: Go to “Settings” > “Cookies and site permissions.”
Additionally, most advertising networks offer ways to opt out of targeted advertising. For more information, visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
7. Your Rights
Depending on your jurisdiction, you may have rights related to the use of your personal data collected via cookies:
• Access and Correction: You may request access to or correction of your personal data collected through cookies.
• Withdraw Consent: You can withdraw your consent for the use of cookies at any time by adjusting your browser settings.
• Request Deletion: You may request that we delete your data collected via cookies, subject to any legal requirements.
8. Data Retention
We retain cookie data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, session cookies are deleted when you close your browser, while persistent cookies may remain for a specified period unless you delete them.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. Any updates will be posted on this page, and significant changes will be communicated to you where required by law.
10. Contact Us
If you have any questions or concerns about this Cookie Policy or the use of cookies on the MedPlanner App or website, please contact us at:
MedPlanner Sdn Bhd
Email: contact@medplanner.io
By using the MedPlanner clinical messaging app and its associated website, you agree to the use of cookies in accordance with this Cookie Policy.
​
​